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Cheshire Quality Care Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 June 2018

This inspection took place on 26 April 2018 and was announced to ensure someone would be present at the service to provide us with any information we needed to support the inspection process.

This was the first inspection since the service was registered with the Care Quality Commission in September 2015. Cheshire Quality Care Limited is a domiciliary care service providing support for people living in their homes who may need support with aspects of their daily living.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff who worked for Cheshire Quality Care had completed training in safeguarding adults and this training was refreshed on an annual basis. One relative told us that staff provide safe care when supporting the care needs of their relative.

Staff supported people to take their medicines safely.

A consistent team of staff supported people in a personalised way taking into account people’s needs, preferences and choices. Where able, people were involved in the planning and review of their care and support. Information was in place for the staff team to respond to concerns or complaints from people using the service and their representatives.

People were supported by a team of staff that had had training and management support to enable them to maintain their skills and knowledge to meet their needs.

People using the service and their relatives / representatives had developed positive relationships with the staff.

Evidence was available to indicate that staff had received regular training and on-going supervision.

The registered manager provided evidence of regular audits they completed to check the quality of service provision. This included weekly update reports containing details of completed staff training, medicine management and competency checks, staffing levels and health and safety matters. Other audits included regular reviews of care plans and risk assessments and spot checks whilst staff carried out their caring duties.

Inspection areas

Safe

Good

Updated 14 June 2018

The service was safe.

People felt safe and care staff knew how to keep people safe within a risk management framework.

Medicines were safely managed.

Recruitment procedures were robust to minimise the risk of unsuitable people being employed to work with vulnerable people.

Effective

Good

Updated 14 June 2018

The service was effective.

People's needs were met by a suitably trained and knowledgeable staff team.

Management and staff understood their role in maintaining the principles of the Mental Capacity Act 2005 to make sure people's best interests could be met.

Caring

Good

Updated 14 June 2018

The service was caring.

People were treated with respect and their privacy and dignity was maintained.

People were happy with the care and support they received.

Responsive

Good

Updated 14 June 2018

The service was responsive.

People received personalised care and support and were involved in decisions about their care.

Care plans were regularly reviewed with people and their representatives / relatives.

There were arrangements in place to respond to concerns and complaints.

Well-led

Good

Updated 14 June 2018

The service was well led.

People we spoke with were complimentary regarding the registered manager and team of staff.

There was a system in place for auditing (checking) service provision. This included regular checks undertaken by the registered manager and senior staff.

Staff we spoke with told us that they felt supported by the registered manager.