Shrewsbury Road - Max Potential

Updated 30 December 2025

Date of Assessment: 15 January – 10 February 2026.

Shrewsbury Road is a care home providing accommodation for people with a learning disability and is registered with CQC to provide care for up to 4 people. At the time of the inspection, 3 people were using the service.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.

People were protected from abuse and avoidable harm. Systems for safeguarding, risk management, infection control, and medicines were effective. There were enough staff who were well-trained and knew people well, which built trust with the people they supported.

Care and support achieved good outcomes and promoted quality of life. Assessments were thorough, care was evidence-based, and staff worked collaboratively with families and professionals. Consent processes were respected and the service was working within the principles of the MCA (Mental Capacity Act).

Staff treated people with kindness, compassion, and respect. People felt valued and involved in their care. Independence and choice were promoted, and staff were responsive to immediate needs. Workforce wellbeing was supported.

Care was person-centred, flexible, and inclusive. People’s needs were met through good organisation and continuity. Feedback and complaints were handled appropriately. Planning for future care, including end-of-life, was sensitive and inclusive, although was not something people were yet ready to discuss.

Leadership was strong, inclusive, and focused on continuous improvement. There was a positive culture of openness and learning, clear governance systems, and effective partnership working. Staff felt supported and able to speak up, and diversity was valued.

Updated 30 December 2025

People who used the service and relatives told us the service was safe and that enough staff were available. People said[KL1] medicines were managed appropriately and they received the support they needed to eat and drink. One relative said to us, “(Person) is definitely safe living at the home.”

People and relatives said they were involved in assessments when they first started using the service and there were [KL2]good links with other organisations to ensure effective care was provided. People were able to give consent to the care they received, achieved good outcomes and were encouraged to live healthier lives where possible. One person said, “I like walking, swimming and playing basketball.”

Everybody we spoke with made positive comments about the care provided and said the staff team treated people in a kind and respectful way. People were treated with dignity and respect and were able to retain their independence where possible. One relative said, “Staff are so welcoming and kind.”

People receive continuity of care from a stable staff team which enabled person centred care to be delivered based on people’s choices and preferences. Any complaints were handled correctly, and information was available to people in different formats if required to aid communication. Advocacy services were available when needed. One relative told us, “They've been amazing, I can't complain or fault them."

We were told there was good management and leadership at the service. Staff said there was a positive culture at the service and felt supported in their roles. One person said, “We like the manager and he is doing a very good job.”