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Inspection Summary


Overall summary & rating

Good

Updated 16 August 2019

About the service

YourLife (Droitwich) is registered as a domiciliary care agency and provides personal care and support to a number of people living in assisted living apartments at Horton Mill Court in Droitwich Spa. The building comprises of 61 one- or two-bedroom apartments.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection six people were being supported with personal care.

People’s experience of using this service and what we found

As part of the inspection we noted areas whereby quality systems not identified shortfalls. These included an incident involving people who used the service and the recruitment details of a member of staff.

An interim manager was in place while the registered manager was on extended leave. The interim manager was known to people and supported the staff team. They were aware some staff needed to complete their online training.

People told us they felt safe receiving care and support. Staff had received training and were aware of safeguarding procedures. Risk assessments covering both personal care and the environment were in place and reviewed and amended as needed. Care plans were in place and were reviewed regularly.

People received consistent care from a small number of staff who knew their care needs. Where people required assistance with their prescribed medicines this was carried out by staff. Protective equipment was available for staff to use while providing personal care.

People told us staff were kind and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Where people required assistance with their dietary needs this support was provided. People’s healthcare needs were supported by healthcare professionals.

People felt confident they would be able to raise any concerns or complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 21 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

We have found evidence that the provider needs to make improvements. Please see the Well Led section of this full report. We were given assurance improvement in practice would take place in future to mitigate risk.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for YourLife (Droitwich) on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 16 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 16 August 2019

The service was not always well-led.

Details are in our well-Led findings below.