You are here

Archived: Diagonal Alternatives LLP

This service is now registered at a different address - see new profile


Inspection carried out on 15 March 2013

During an inspection to make sure that the improvements required had been made

There was an effective complaints system available and a clear way of identifying complaints.

We found that comments and complaints people made were documented and responded to appropriately.

Inspection carried out on 14, 15, 18 January 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

During our inspection we spoke to four people who used the service and two members of staff. People told us they were happy with the service they received from Diagonal Alternatives. One person said, "They are very easy to talk to, they listen to you, they treat me very well."

People told us how they were involved in deciding what care they would receive and how it would be delivered.

We found that people's needs were assessed during commencement of service. The care and treatment was planned and delivered in line with the individual requirements. On person said, "I'm very pleased with the service I receive, they make me feel comfortable." We found that staff were knowledgeable about people's care requirements.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were enough qualified, skilled and experienced staff to meet people’s needs.

There was not an effective complaints system available and no clear way of identifying complaints. Comments and complaints people made were not documented or responded to appropriately.

Inspection carried out on 3 November 2011

During a routine inspection

We visited three people in their own home. They told us support staff turned up on time. They said they had been involved in developing their own care plans and the manager from Diagonal Alternatives contacted them regularly to make sure they were happy with the service provided.

Everyone we spoke with said they had the same team of care staff and they were given a rota so they knew who would be coming into their home. People we spoke with commented on how professional and supportive the agency has been.

They said:

“The staff always treat me with respect”,

“The manager always brings new staff to meet me”,

“My wife has been well supported by the carers who have visited her”,

“Cannot fault the service they provide, more than happy with the support I receive”.