You are here

Fairplay - Home Based Support Service Good

We are carrying out a review of quality at Fairplay - Home Based Support Service. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 7 March 2019

About the service:

Fairplay – Home based support provides overnight respite care for up to two people and provides a domiciliary care service for these people. It also provides care and support for children and younger adults up to the age of twenty-five. The service is operated from a day care centre managed by Fairplay. The provider also operates a day care facility and support for siblings from this centre; CQC only inspects the service being received by people provided with 'personal care' when a domiciliary or residential service is being provided. At the time of our inspection 15 people were receiving personal care as part of their care package.

People’s experience of using this service:

People received safe care from staff who knew them well. Potential risks to people's health, well-being or safety had been assessed to help keep people safe. Staff helped people to move safely using suitable equipment and understood the safe moving and handling techniques that were needed. Each person who had a small team of staff who provided their care. There were suitable arrangements for the safe storage, management and disposal of medicines and people were supported to take their medicines by trained staff. There were systems in place to help promote infection control and lessons were learnt where things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff received training to support them to be able to care for people safely. People were supported to have their specialist diets and staff understood how to ensure they received the nutrition they needed. The overnight accommodation was part of a day care provision and people felt this met their needs.

People had regular staff who provided care and positive relationships had been developed. Where people received care in their home, the staff arrived on time and stayed for the duration of the call. People had not experienced any missed calls. Staff knew how to provide care in a way that met their needs, routines and preferences and this was reviewed with them and their family. Staff had received an induction, ongoing training and had regular opportunities to discuss their work, training and development needs with the registered manager.

People’s diverse needs had been assessed and staff had guidance of how to meet people’s needs and achieve positive outcomes. The registered manager had developed positive links with external professionals and strived to continually develop the service, based on best practice guidance.

Staff respected and promoted people’s dignity and made sure they supported them in the way they wished, whilst encouraging them to remain as independent as possible.

The service was managed in a way that responded to people’s changing needs. Regular meetings were held for people and their family to share their opinions about the service and facilities provided. People participated in activities that interested them. The provider understood how any concerns and complaints raised by people needed to be investigated and resolved.

People and relatives knew the registered manager by name and felt that they were approachable with any problems. Staff felt the management team was approachable and that they could talk to them at any time. There were a range of checks undertaken routinely to help ensure that the service was safe. Satisfaction surveys were distributed to people who used the service, their friends and relatives, staff members and health professionals to gather feedback about how the service performed.

Rating at last inspection:

At the last inspection the service was rated good; there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the serv

Inspection areas



Updated 7 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 7 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 7 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 7 March 2019

The service was responsive.

Details are in our Resonsive findings below.



Updated 7 March 2019

The service was well-led.

Details are in our Well-led findings below.