During an assessment under our new approach
We carried out this unannounced on-site inspection on 21st October 2025.
We found the practice had met regulations
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
On the day of our inspection, gathered patient feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
Great practice for anxious patients, they put you at ease and don’t rush appointments. This experience has helped me gain more confidence
My treatment was explained well to me
Wonderful staff always friendly and welcoming
Staff are kind, friendly and helpful
4 of the 5 patients mentioned they would or have recommended the practice to others
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
The Broadway Dental Practice is in Crowborough and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 2 dentists, 4 dental nurses, 3 dental hygienists, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including both dentists, 2 dental nurses, a dental hygienist, and the practice manager.