Maria Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were at the centre of their care and treatment and any changes to their care was done with their involvement.

People’s care plans were person centred and included important information about people’s routines, hobbies, interests and their life histories. All people we spoke with felt supported by staff who respected their individual wishes and needs.

The registered manager understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The registered manager and staff supported people with their assessed needs. They liaised with health and social care professionals when required. Any changes to people’s care needs were monitored and any increase or decrease to their care was responded to and re-commissioned if required. People and their relatives felt able to raise any changes to their care and support if required.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs if required.

The registered manager confirmed they were able to provide care plans and other information to people in alternative formats and languages. People’s care plans confirmed important information such as if the person used assistive technology to support them with their individual communication needs and their preferred language. Staff knew people well and they were able to give examples of how they supported people with their individual communication methods and any assistive technology they used.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People felt able to raise a complaint about their care and support. Where complaints had been raised the detail of this and any outcome and learning was confirmed. Various compliments had been raised about the service. Compliments included thanking staff for how they had provided care that was individual to the person and that the care provided was amazing.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Care and support was provided to people flexibly, whilst respecting their wishes, choice and individual needs. People told us they had their care provided to meet their individual needs if and when this changed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

All people felt supported by staff who provided them with good care that respected their individual wishes and choice. People were happy with the care and support provided to them. Comments included, “Absolutely wonderful,” “Very good,” and “Fantastic.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s care plans explored what people’s individual wishes were and other important information was collated and available, such as if the person had a “Do not attempt cardiopulmonary resuscitation" (DNACPR) decision.