Maria Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

People received care and support they described consistently as good care. Comments included, “Very good,” “Fantastic,” “Absolutely wonderful,” and “The carers are very good.”

Staff gave examples of how they respected people’s privacy and dignity. This included closing curtains and doors, and covering people with towels. Staff spoke respectfully about the people they supported.

Relatives and professionals described the care provided to people as very good care. One relative told us, “Very good, very pleased”. Another relative told us, “Really good, attentive, they’ve been great.” One professional told us, “They tend to go above and beyond just providing the commissioned care and if I needed care myself, they would be the first agency I would choose.”

People were treated as individuals and people’s care, support and treatment met people’s needs and preferences. The provider and registered manager took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans contained important information about the person’s individual needs. This included if the person had a religion, and other individual preferences. People felt supported by staff who respected their wishes and staff gave examples of how they supported people with their individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported by staff who promoted their independence. One person told us, “They help me to be independent.” Staff gave examples of how they promoted people’s independence such as encouraging people to wash their own hands and face themselves and all people felt staff gave them choice.

The registered manager and staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff who knew them, and all were happy with the care provided.

Staff and the registered manager made referrals to health and social care professionals when people’s individual needs changed. Referrals and important information was documented within people’s daily care notes and other associated documents. Although, we found improvements were needed to people’s care planning information as care plans were not always accurate and up to date following any changes to people’s individual needs.

Staff received regular updates and any changes to people’s care and support. This was through staff meetings and updates to their roster or through the provider’s messaging system. Staff shared any changes to people’s daily needs through the provider’s care planning system or by calling the office. Some staff felt there could be improvements made when they raised with the office any changes. We shared this feedback with the registered manager so they could take any action needed.

The registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager respected and supported staff flexibly. They gave examples of supporting staff to undertake charity work and have certain days off to support them with their religion. The registered manager knew people and on occasions they would undertake care visits. All staff felt able to raise any queries they had with the office or the registered manager, and all felt it was a nice place to work.