6 March 2014
During an inspection looking at part of the service
The provider sent us an action plan of how they intended to improve in these areas. We found progress had been made in all the areas we had previously had concerns about.
We found clinical waste was now stored safely. The provider had introduced cleaning schedules and a clear procedure was documented of what areas were cleaned, with what equipment. This protected patients from the risk of cross contamination and infection.
We read risk assessments and audits to ensure the safety and wellbeing of staff and patients and to monitor the quality of the service.
We saw evidence staff had undertaken training in the Mental Capacity Act 2005. They were able to describe to us how they applied to their work.
We saw how the provider had implemented a complaints procedure that was accessible to patients. The complaints policy directed staff towards dealing with complaints appropriately and in a timely way.