Updated 17 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This inspection was carried out by one inspector.
Service and service type: Central Case Management provides a case management and support service to people with acquired brain injury. The service currently covers locations throughout the Midlands. Each person’s level of support is dependent upon their acquired brain injury, level of independence and care needs.
The service provides personal care to people living in their own homes. People’s care and housing are provided under separate contractual agreements. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. Not everyone using the service receives a regulated activity. At the time of this inspection two people were supported with personal care tasks by the service.
The service had a registered manager. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service 48 hours’ notice of the inspection because we needed to be sure that the registered manager would be available to support the inspection and for staff to be available to talk with us about the service.
What we did: We reviewed information we had received about the service to plan the inspection. This included details of incidents the provider must notify us about, such as abuse. Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give us some key information about the service, what the service does well and the improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We sought feedback from the local authority and professionals who work with the service. We contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
During the inspection: We discussed their experience of the service with one person by text as this was their preferred method of communication. We spoke with the registered manager, three support workers and two relatives.
We reviewed a range of records. This included two people’s support records, various records related to recruitment, staff training and supervision and the management of the service.