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Inspection Summary

Overall summary & rating


Updated 17 April 2019

About the service: Central Case Management is a case management service which coordinates care packages for people who have complex needs because of an acquired brain injury. Services are provided to people in their own homes.

People’s experience of using this service: The person and relatives we spoke with told us that staff were caring.

At the last inspection of the service in May 2016 safe recruitment practice had not always been followed as not all pre-employment checks had been completed on potential staff. We found on this inspection that this issue had been addressed. Staff knew how to safeguard people from abuse and had received the training they needed to carry out their roles effectively.

People’s needs were comprehensively assessed and reviewed. Staff were guided as to the actions to take to minimise any risks identified. Where incidents had taken place these were analysed, lessons were learnt and embedded into practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service was flexible and met people’s needs in an individualised way.

Staff supported people to maintain and develop their hobbies and interests. A system for recording and responding to complaints was in place. The service worked closely with a range of other agencies and professionals to support people well. Staff told us they were supported well by the management team.

Rating at last inspection: At the last inspection the service was rated good overall with safe rated as requires improvement (report published August 2016). The overall rating at this inspection remains the same and the safe domain had improved to good.

Why we inspected: This was a planned inspection to check that the service remained good.

Follow up: We will monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 17 April 2019

The service improved and was now safe..

Details are in our Safe findings below.



Updated 17 April 2019

The service remained effective.

Details are in our Effective findings below.



Updated 17 April 2019

The service remained caring.

Details are in our Caring findings below.



Updated 17 April 2019

The service remained responsive.

Details are in our Responsive findings below.



Updated 17 April 2019

The service remained well-led.

Details are in our Well-Led findings below.