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Portfolio Homecare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2021

Portfolio Homecare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It is registered to provide a service to older adults some of whom may live with dementia, younger adults with physical or sensory impairments and people with mental health conditions.

Not everyone using Portfolio Homecare Limited received a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection 97 people were in receipt of the regulated activity personal care.

People’s experience of using this service and what we found

People told us they felt safe and staff supported them the way they liked it. Relatives were positive about how staff helped to keep people safe whilst maintaining their dignity.

Some relatives shared that they sometimes struggled to effectively communicate with some care workers whose first language was not English. The provider had identified this and had paired staff up with a strong co-worker with good communication skills and enrolled staff on an English language course.

People and relatives told us staff were punctual. Some people were not aware they had an allocated time for the care workers to arrive, but all people we spoke with were satisfied with the service provided.

People told us staff used personal protective equipment (PPE) in line with current guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 September 2018)

Why we inspected

We undertook this targeted inspection to check on a specific concern we had about staff ability to communicate clearly with people who use the service, timing of care calls and dignity. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Inspection areas

Safe

Good

Updated 10 April 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 10 April 2021

Caring

Good

Updated 10 April 2021

Responsive

Good

Updated 10 April 2021

Well-led

Good

Updated 10 April 2021