Updated 25 November 2022
We undertook a follow up focused inspection of The Grange Dental Centre on 2 November 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of The Grange Dental Centre on 30 March 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for The Grange Dental Centre on our website www.cqc.org.uk.
When one or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 30 March 2022.
Background
The Grange Dental Centre is in Newcastle upon Tyne and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice. The practice is located close to local transport routes. The practice has made reasonable adjustments to support patients with additional needs, for example the availability of a hearing induction loop.
The dental team includes 4 dentists, 1 foundation dentist, 4 dental nurses, 2 trainee dental nurses, 1 dental hygienist, 1 dental therapist and 2 receptionists, 1 receptionist/treatment coordinator and a practice manager. The practice has 4 treatment rooms.
During the inspection we spoke with 1 dentist, the practice manager and the compliance manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Thursday from 9am to 5:30pm
Friday from 9am to 4:30pm
There were areas where the provider could make improvements. They should:
Improve the practice’s sharps procedures to ensure the practice is in compliance with the Health and Safety (Sharp Instruments in Healthcare) Regulations 2013.