• Dentist
  • Dentist

Syston Dental Care

1126 Melton Road, Syston, Leicester, Leicestershire, LE7 2HA (0116) 269 5111

Provided and run by:
Ishak Practices Ltd

All Inspections

15 May 2022

During a routine inspection

We carried out this announced focused inspection on Syston Dental Care under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available. Two staff had not completed basic life support training within the last 12 months. These staff completed on-line training regarding medical emergencies during the inspection.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

The provider has ten practices and this report is about Syston Dental Care.

Syston Dental Care is in Syston, Leicestershire and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Unrestricted car parking is available on local side roads near the practice and parking outside the practice is restricted to one hour. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes three dentists and, four trainee dental nurses who also work as receptionists. The practice has two treatment rooms.

During the inspection we spoke with one dentist and two dental nurse/receptionists. The provider attended this inspection. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Friday from 8am to 5.30pm

Tuesday, Wednesday and Thursday from 9am to 6pm

The practice had taken steps to improve environmental sustainability. For example, the practice tries to reduce paper and plastic waste and use autoclavable equipment instead of single use. Wherever possible, staff from the local area are recruited to the practice if appropriate. This helps reduce carbon emissions caused by long travel distances to work.

There were areas where the provider could make improvements. They should:

  • Review the practice's protocols and procedures to ensure staff are up to date with their mandatory training and their continuing professional development. In particular, basic life support and mental capacity act training.

6 March 2013

During a routine inspection

People told us they were satisfied with the care and treatment they received. One person said, 'I always see the same dentist and he is excellent ' very thorough and gentle.' Another commented, 'I am very pleased with this dentist, I have been coming since they opened and everything has always been good.'

People said the dentist consulted with them before proceeding with any treatment. One person told us, 'I have six monthly checkups and if I need something done the dentist always gives me options and explains what they are.' Another commented, 'I had a crown fitted. The dentist said he could refill the tooth instead if I wanted but it might not hold. I opted for the crown and am very pleased with it.'

People told us the staff were efficient, knowledgeable and polite. One person said, 'The staff have good customer care skills. I've noticed that they never leave the phone ringing or a patient waiting.' Another person commented, 'The staff are very friendly and helpful and make you feel at ease.'

People said the surgery was well-run. One person told us, 'When you arrive there's always someone on reception to welcome you and tell the dentist you're here. It seems very efficient.' Another person commented, 'I have never been kept waiting here ' I'm usually seen in minutes.'