13 February 2013
During a routine inspection
People were consulted about the treatment options and made informed decisions. People received advice and information about maintaining good oral and care after any treatment. Records viewed confirmed the treatment was agreed, consent obtained and treatment plan was in place.
People told us they were happy with the hygiene and cleanliness of the waiting area and the treatment room. One person said: 'We've always found this place to be clean and tidy.' Discussion and observation of staff showed there were effective systems in place to reduce the risk and spread of infection. Policies for the infection prevention and decontamination were up to date and responsibilities clearly defined.
There were effective recruitment processes in place, which ensured suitably qualified staff were employed. Discussion and review of records showed staff accessed training to maintain their continuous professional development.
The provider had an effective quality assurance system in place to monitor and manage the quality of service provided. Arrangements were in place to seek people's views about the service received and complaints listened to and acted on.