Orchard House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People appeared comfortable with staff and interacted positively with them.

Staff were aware of how to treat people with kindness and compassion and gave examples how they supported people in a dignified way. One staff member said, “We remain calm and support people in the right way.” We saw when staff were observing people, they did this discreetly and with a calm approach.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences.

Relatives felt their relations individual needs and preferences were considered. People’s individual cultural and religious needs were also considered, including supporting a person with their prayers.

There were systems in place to ensure people were delivered care which was specific to their needs. People and those important to them participated in regular reviews of their care to ensure the information was up to date and reflective of their current needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans in place ensured staff had information available about how they supported people to make choices and remain independent. When people were not able to verbally communicate, these plans considered the action people took to express their needs. Staff we spoke with were aware of these plans and how they included people in their care.

The provider listened to and understood people’s needs, views and wishes.

Relatives felt people’s needs were responded to. They told us they had the opportunity to be part of reviews.

The leadership team told us they held regular reviews of people’s care to ensure they had the most up to date information about people. If needed care could be changed to reflect this.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The leadership team shared the importance of their workforce and how they considered their wellbeing. This including attending team days. They spoke about the importance of working as a team.

Staff we spoke with felt supported by the leadership team and spoke positively about the work environment. A staff member told us how the team had been responsive to their personal needs. There were systems in place to consider staff wellbeing and staff felt valued by the support they received.