9 January 2014
During a routine inspection
People's needs were assessed and treatment was planned and delivered in line with those individual needs. This included an assessment of people's general health, their medical history and the use of photographs and x-rays where appropriate. One person told us, 'I always get asked about my medical history at each visit.' Another person said, '[The dentist] shows me a blow-up photograph of my teeth [on a screen in the surgery] so I know precisely what I need.'
The practice operated a decontamination cycle in accordance with Department of Health instructions on decontamination. There was also a recently updated infection control policy in place that staff had read and understood.
Staff were supported to deliver safe treatment through appropriate training and an effective appraisal system.
The provider had an effective system of governance in place that protected people from unsafe practice. This system involved the efficient management of practice policies and procedures and a range of audits.