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Mr Reginald P J O'Neill Dental Practice

Reports


Inspection carried out on 14 February 2014

During a routine inspection

When we visited the practice we found that people who used the service were supplied with appropriate information about the services they provided. A practice information book was readily available in reception that covered the information that patients required, to identify the care and treatment choices available to them.

People received care and treatment that met their needs and they were involved in the planning of it with the dentist and staff. They were supplied with information about the risks, benefits, options and costs involved and this ensured that their welfare and safety were considered at all times.

People spoken with were very happy with the treatment provided and the quality of the dentistry. One person said, "It is very good here and I am very happy. My family come here too and I would recommend them."

Infection prevention control procedures were being carried out in line with published guidance. People and staff were protected from the risk of a health care related infection because the correct processes were being followed. The waiting room, reception and clinical area were clean and well maintained.

The practice carried out a range of audits of the services they provided and took account of the views of people, through the use of a suggestion box and by monitoring complaints. We found that patient surveys were not taking place but the provider has agreed to make improvements in this area.