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Mr Reginald P J O'Neill Dental Practice

All reports

Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider undertook a full range of audits to assess and monitor the quality of the services they provided. These included infection prevention control, patient records, x-ray quality, health and safety and maintenance of equipment in use at the practice. From records we viewed we found that where areas for improvement had been identified, these were recorded, an action plan was in place and monitored for completion. Where appropriate, any learning was cascaded to staff members at team meetings.

The provider had a detailed complaints policy and a suggestion box was available for people to use to provide their feedback and/or improvement ideas. We noted that there had been no complaints. We found that the provider did not currently conduct patient surveys, due to limited responses in the past. We discussed this on the day of our visit and they are now considering other methods to use to seek people's views of the services they provide.

The patient information book did contain a number of complimentary testimonials from satisfied patients. These reflected that they were very happy with their care and treatment provided and the quality of the dentistry that had been provided. People spoken with also expressed high levels of satisfaction.

Regular staff meetings took place and these were minuted. Records we viewed reflected that staff were being consulted for their views about the way the services were provided in order to identify where improvements could be made.

The provider subscribed to an organisation that provided them with regular information about legislation changes and good practice within the dental industry. It also provided policy advice and guidance about the type and frequency of audits to support them in monitoring their effectiveness. This reflected that the provider was taking account of published advice and guidance in order to identify where the experience of people who used the service could be improved.