Heypi Care Service

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had systems in place to regularly review the quality and safety of care delivery, and received regular feedback from people receiving care. These processes were used to evaluate service delivery and identify any learning. There had not been any accidents, incidents, complaints or safeguarding concerns raised since the service became operational, but systems were in place to review and learn from these events should they occur.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

The provider liaised with the person receiving care and their family prior to delivering care to identify their support needs and how they wished to be supported. Staff also liaised with any health or social care professionals involved in people’s care, in order to provide a smooth transition into the service.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. Safeguarding adults’ policies and procedures were in place, which included information about how to share concerns with the local authority safeguarding adults’ team should they arise.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

The provider worked with people to identify risks to their health and safety. Management plans were in place to inform staff about how to support people to minimise and manage those risks. This included information relating to any equipment they needed.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The provider undertook an environmental risk assessment at people’s homes to support a safe environment for people to live and for staff to work.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

There were sufficient staff to meet people’s needs. People received support on time from a team of consistent care workers. Safe recruitment practices were in place to ensure suitable staff were employed. Staff completed training and competency checks to ensure they had the knowledge and skills to undertake their role, and were supported through regular supervision and appraisal. A care worker told us, “I can access further training based on the needs of the people I support and receive supervision and competency assessments to ensure I am providing safe and effective care.”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. Staff had received training on infection prevention and control, and appropriate policies and procedures were in place. Staff had access to personal protection equipment (PPE) to protect the spread of infection. The provider ensured staff adhered to good infection prevention and control procedures during regular spot checks and feedback from people.

The provider made sure that medicines were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

At the time of our assessment people did not require support with medicines management. However, staff had received training, and processes were in place should people require this level of support.