Heypi Care Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their relatives were involved in care needs assessments to identify their support needs and how they wished to be supported. They worked together to develop a care plan.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received regular training and competency checks were undertaken to ensure their practice stayed up to date with best practice guidance. Risk assessments and care plans were developed and care was delivered in line with evidence-based practices.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well together to provide consistency and continuity of care. Daily notes were made detailing what support was offered to aid communication and joint working. Relatives confirmed that staff worked well together to provide a seamless service. If required, staff worked with other health and social care professionals to ensure all relevant information was shared prior to care being delivered.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff worked with people and provided them with any support they required with managing their health needs, including supporting access to health care appointments if required and supporting them to eat a balanced diet. Staff encouraged people to remain active whilst supervising them to ensure any risks were managed.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff worked with people to identify what they wanted to achieve from their care and staff supported people to do what mattered most to them, including supporting people to remain as independent as possible. A care worker said, “I give encouragement, allow sufficient time for tasks to be completed, and help only when needed. This helps people maintain their skills, self-esteem and sense of achievement.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff supported people in line with the Mental Capacity Act 2005. They were aware of whether people had capacity or not to make decisions about their care, and involved them, or those authorised to make decisions on their behalf. A care worker told us, “Before providing any support, I explain what I am going to do and seek the person's consent.”