Mather Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this [newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments of people’s needs were completed before the provider began delivering care and support. People and their next of kin were able to contribute to the assessment process, and the registered manager ensured sufficient personal information was gathered to develop detailed care plans for staff to follow.

Assessments recorded people’s choices and preferences, including their preferred gender of carer. People were supported to work towards personal goals, such as improving their diet or being prompted to use equipment that helped them mobilise more independently.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider delivered care and support in line with current evidence‑based guidance and recognised best practice. Staff had access to up‑to‑date policies and clinical information, which were reviewed regularly to reflect national and local guidance. People’s nutritional needs, mobility, skin integrity and other health‑related requirements were assessed using recognised tools, and staff followed clear guidance to ensure care was delivered safely and effectively. Training in key areas such as dementia, medicines management and infection prevention and control ensured staff had the knowledge and skills to apply evidence‑based approaches in their daily practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People told us staff knew them well and worked effectively with other services involved in their care. When people became unwell, staff communicated promptly with health professionals and informed the person’s next of kin of any concerns.

Monthly staff meetings supported the provider to share information with the team, promote consistent practice and ensure decisions were made in the best interests of the people they supported.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain their skin integrity, oral hygiene and overall health in line with evidence‑based guidance. Where individuals required assistance with eating and drinking, staff recorded this to enable the provider to maintain oversight of their nutritional intake. Any concerns were promptly shared with the appropriate health professionals to ensure timely intervention.

A relative told us, “I am informed to contact the GP to arrange the district nurse. Also, the dietician attends. All these visits work very well to meet her care needs.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans were regularly monitored and reviewed to ensure they remained effective and reflective of people’s current needs. Staff were informed promptly of any changes so they could adjust the support they provided. Where areas for improvement were identified, these were added to the provider’s development plan to support ongoing service improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Capacity was assessed as part of the initial assessment. No one currently supported by the provider lacked capacity; however, the provider understood their responsibilities to contact the local authority should a person be assessed as lacking capacity in the future.

Staff had received training in the Mental Capacity Act and understood the importance of obtaining consent. A relative told us, “Mum can still make some decisions and choices about her care but as her condition deteriorates, she has lost some independence. However, the carers do encourage her to retain what independence she can manage. Mum is still able to give her consent to her care and the carers encourage this.”