Mather Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by a consistent staff team, and feedback from people and relatives was consistently positive. Relatives told us staff were patient, respectful and delivered care at a pace that suited the person. One relative said, “They are always very effective in the way they care and support my husband. They never rush his care.” Another relative told us, “These respectful, well‑trained carers provide private, personal, person‑centred care. They both provide hoist support and mobility assistance, strictly observing safety so that my husband feels very safe and secure in their movement and handling skills. They never rush him.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff were genuinely respectful to people and understood people should not be discriminated against.

A person using the service told us, “One of the best things about the service is they are flexible and approachable. Usually, I have 1 carer once a day but if I ever need extra help, they will always try to accommodate a second call, evening or bed depending on the circumstances. I am part of a walking group run by my church, and they try to come at 8.30am rather than 9.30am on that day. I trust my carers; they are very nice and take care of me well. They cream my legs, give me medication and breakfast before making me a sandwich for lunch.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us they always supported people to remain as independent as possible, and care records clearly described what individuals could do for themselves and how staff should promote independence. A relative said, “[Name] has one carer three times a week. On two days she has full personal care, washing hair and showering. The other days she does independent personal care. She takes her own medication and usually prepares most of her own food, with extra help provided by the carer when necessary. Maintaining as much independence as she can is really important for her and encouraged by the carer.”

A staff member told us, “I always treat clients with respect and follow the care plan and think of them as someone's relative as I would want mine to be treated.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Any concerns about people’s health were reported promptly to family members or the relevant health professionals. When people were upset or in distress, staff supported them appropriately and had developed positive, trusting relationships with both people and their wider families.

A relative told us, “My husband is no longer able to feed himself. They are patient, always making sure he is fed at a pace that allows him to chew and swallow each mouthful. He is non‑verbal now, still able to respond to questions by nodding or shaking his head. This enables the carers to communicate, helping him to make decisions or choices about his care. The carers are very good; kind, compassionate and understanding, showing great respect so he retains his dignity.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider promoted a positive workforce culture where staff felt valued, supported and enabled to deliver high‑quality care. Staff told us their wellbeing was considered and that they could access support whenever needed. Regular supervision and open communication channels enabled staff to reflect on their practice, raise concerns and discuss their development. Staff described leaders as approachable and responsive, which helped maintain a motivated and confident workforce.

A staff member told us, “I have supervisions six‑monthly; however, I am confident that if I would like one, I could request one and they will make it a priority to give me one at any time.”