26 July 2016
During a routine inspection
There is a registered manager running the service. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People, staff and others were kept as safe as possible. Staff were appropriately trained and followed health and safety procedures. They knew how to recognise and manage any form of abuse or risk of harm. High quality risk assessments advised staff how to reduce risks, as much as possible. The recruitment procedure checked that staff were safe and suitable to provide people with care. The service carefully assessed what support people needed to take their medicine, Care staff provided the help needed, safely.
People were encouraged to make decisions about and plan their own care. People’s capacity to make decisions was recorded, if appropriate and necessary. Care staff made sure they provided people with care that met their individual needs, preferences and choices.
People’s legal rights were protected by staff who understood the Mental Capacity Act (2005). This legislation provides a legal framework that sets out how to act to support people who do not have capacity to make a specific decision.
People’s privacy and dignity were respected and promoted by a knowledgeable staff team. Staff understood how important it was to maintain people’s privacy and dignity and knew how to do so. People’s diversity was understood and people’s care reflected any special needs they may have had.
The service was well-led by a registered manager who had been in post since the service was registered in September 2015. Staff felt valued and supported by the management and senior staff team which reflected on the standard of care they were able to give people.
The management team constantly monitored and assessed the quality of care they offered, especially whilst establishing the new service. Shortfalls and improvements had been identified and had been or were being acted upon. The service had stabilised, improved and was continuing to develop and make further improvements.