25 June 2013
During a routine inspection
People using the service described it as "very good" and said that medical histories were taken prior to treatment being provided. In recent patient feedback people said they were "looked after extremely well". Staff had been trained in what to do in a medical emergency. There were emergency drugs and equipment available in the practice.
On the day of the inspection the practice was clean and tidy. There were policies and procedures in place on how to maintain a clean and hygienic environment and staff made regular checks and completed records to ensure that these were being followed.
All staff underwent appropriate training on an annual basis in relevant mandatory topics such as medical emergencies and decontamination, as well as training specific to treatments they provided.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.