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Inspection Summary


Overall summary & rating

Good

Updated 17 September 2019

About the service

This service operates an assisted living scheme in a purpose-built development called Sydney Brown Court. This service is a domiciliary care agency. It provides personal care to older people living in their own flats. The development within central Ipswich consists of 34 flats occupied by older people who also share some communal areas and facilities; such as a dining rooms, lounges and gardens.

At the time of our comprehensive inspection of 25 June 2019, there were 32 people in receipt of the regulated activity of personal care.

People’s experience of using this service:

Effective systems were in place to ensure people's safety. Risks were assessed and monitored, there were sufficient staff to support people and safe recruitment procedures were followed.

Staffing levels enabled people to maintain choice and involvement in their care and daily routine.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect and their privacy and dignity was protected. People were supported and encouraged to remain independent.

The provider had effective quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.

For more details, please see this full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (4 January 2017). This inspection was a planned, the timing was based on the previous rating. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Your Life (Ipswich) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 September 2019

The service was well-led.

Details are in our well-Led findings below.