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Inspection Summary


Overall summary & rating

Good

Updated 9 February 2018

Emily Bray House provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.

Emily Bray House consists of 45 self-contained one and two bedroom apartments over two floors. At the time of this announced inspection of 6 and 7 December 2017 there were 34 people who used the service. The provider was given up to 48 hours’ notice because we wanted to be certain the registered manager and key staff would be available on the day of our inspection. We also wanted to give them sufficient time to make agreements with people so we could visit them in their homes to find out their experience of the service. This service was registered with CQC on 10 June 2011.

At the last inspection of 29 October 2015 the service was rated Good. At this inspection we found that the service remained Good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service continued to provide a safe service to people. This included systems intended to minimise the risks to people, including from abuse, mobility, accessing the community, nutrition and with their medicines. Care workers understood their roles and responsibilities in keeping people safe.

Recruitment checks were carried out with sufficient numbers of care workers employed who had the knowledge and skills through regular supervision and training to meet people’s needs.

People told us that they felt safe and well cared for and had developed good relationships with the care workers and the registered manager.

People were able to express their views and care workers listened to what they said and took action to ensure their decisions were acted on. Care workers consistently protected people’s privacy and dignity.

People were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services. Where people required assistance to take their medicines there were arrangements in place to provide this support safely.

People received care that was personalised and responsive to their needs. People’s care records were comprehensive and accurate. This ensured they received care and support which was planned and delivered to meet their specific needs in accordance with their wishes.

People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service listened to people’s experiences, concerns and complaints and took action where needed. People, relatives and staff told us the registered manager was accessible, supportive and had good leadership skills. The service had a quality assurance system and shortfalls were identified and addressed. As a result the quality of the service continued to progress.

Inspection areas

Safe

Good

Updated 9 February 2018

The service remains Good.

Effective

Good

Updated 9 February 2018

The service remains Good.

Caring

Good

Updated 9 February 2018

The service remains Good.

Responsive

Good

Updated 9 February 2018

The service remains Good.

Well-led

Good

Updated 9 February 2018

The service remains Good.