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Inspection Summary


Overall summary & rating

Good

Updated 27 April 2019

About the service: Levington Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service comprised of 58 flats. At the time of visit there were 54 people receiving support with personal care from the service.

What life is like for people using this service:

• People receiving support from Levington Court have their needs met by sufficient numbers of suitably trained staff. People told us the staff were friendly, kind and cared about them.

• The service provided opportunities for people to engage in meaningful activities where this was part of their care plan and reduce the risk of social isolation.

• Where required, people were provided with appropriate support to maintain good nutrition and hydration.

• People had been asked about their preferences in coming to the end of their life and this was documented.

• The service worked well with other organisations to ensure people had joined up care. External healthcare professionals made positive comments about the service provided to people.

• People told us they were asked for their consent and felt they had the independence they wished for.

• Where required, people were supported to make appointments with other healthcare professionals and attend appointments.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection: At the last inspection on 12 and 13 May 2016 the service was rated Outstanding.

Why we inspected: This was a planned inspection following the service’s registration with the Commission.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 27 April 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 27 April 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 27 April 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 27 April 2019

The service was Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 27 April 2019

The service was Well-Led.

Details are in our Well-Led findings below.