Last updated 22 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons were meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

Before our inspection visit we reviewed information we held about the service. This included the notifications we had received. These refer to events that happened in the service which the registered persons are required to tell us about. We also invited feedback from the local authority who contributed to the cost of the people who used the service. In addition, we spoke by telephone with two relatives. We did this so that they could tell us their views about how well the service was meeting their family members’ needs and wishes.

We visited the administrative office of the service on 26 January 2017 and the inspection team consisted of a single inspector. The inspection was announced. The registered persons were given a short period of notice because the people who received support had complex needs for care and benefited from knowing in advance that we would be calling.

During the inspection we were also invited by the people who used the service to visit their home. We spoke with all of the three people who lived there. We also spoke with two support workers, the deputy manager and the registered manager. In addition, we met with the operational manager who oversaw all of the various social care services provided by SENSE in Louth and the surrounding area. We also examined records relating to the support people received including the safe management of medicines, staffing, training and quality assurance.