Archived: Mr Christopher Storey t/a Cheshire Ambulance

We looked at the survey forms returned by six event organisers and could see that they were satisfied with the quality of service provided. For example, one event organiser stated 'Very satisfied in all respects, staff are polite and the service provides everything expected.'

We spoke with an event organiser who had used the service on a number of occasions and we asked them about their experience of the services provided. They said 'Cheshire Ambulance provides an extremely good service. They always provide appropriately qualified and experienced paramedics in accordance with our exacting requirements'.

We looked at patient treatment records and found that these provided an accurate record of the assessment of injuries and treatment provided.

We could see that the provider continuously monitored the quality of the service provided so patients were safe and protected from receiving inappropriate treatment and care.

We found that the services safeguarding policies and procedures needed minor improvement to ensure that ambulance staff were equipped with appropriate guidance on how to safeguard vulnerable people in the event of any evidence or suspicion of abuse.

We spoke with an event organiser who had used the service on a number of occasions and we asked them about their experience of the services provided. They said 'Cheshire Ambulance is an excellent service, we are more than satisfied'. They told us that staff were always polite, courteous and carried out their duties with due regard for the needs, dignity and privacy of the patient. They told us that the event doctors who worked closely with the ambulance staff, also spoke highly of Cheshire Ambulance and services they provide.

We looked at patient treatment records and found that these provided an accurate record of the assessment of injuries and treatment provided.

We looked at staff recruitment files and saw that the service had appropriate recruitment and selection procedures in place, so patients were safeguarded from abuse.