Archived: Concept Home Care Limited

Concept Home Care Limited is a provider of community home care services. It provides personal care to people living in their own homes in the community. It provides a service to younger and older people. At the time of the inspection it was providing personal care to one person.

People's experience of using the service:

People did not receive a service that was safe and were not protected from abuse or avoidable harm.

Staff were not given opportunities to review their work and development needs. Safe recruitment procedures were not followed.

People’s needs were assessed before they began to receive care and support from the service, however they were not regularly reviewed.

People were not always treated with dignity and respect and were not supported to express their views.

The service was not well-led and there was a lack of robust and effective quality assurance processes.

Policies and procedures had not been reviewed or revised so could not be relied upon to provide up to date guidance for staff.

People were supported to eat and drink in line with personal choice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This was the first inspection at Concept Home Care Limited.

Why we inspected:

This was a planned comprehensive inspection.

Enforcement:

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up:

The overall rating for this registered provider is ‘Inadequate’ and the service is therefore in ‘special measures’. Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration of the service, will be inspected again within six months. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe.

If not enough improvement is made within this timeframe so that there is still a rating of inadequate for any key question or overall, we will act in line with our enforcement procedures to begin the process of preventing the provider from operating this service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.

For adult social care services, the maximum time for being in special measures will usually be no more than 12 months. If the service has demonstrated improvements when we inspect it and it is no longer rated as inadequate for any of the five key questions it will no longer be in special measures.

Following the inspection we received an application from the registered provider to cancel their registration with the CQC. This application is currently in process.