Archived: St Anne's Wakefield Mental Health Services

'Staff help us out.'

'Staff here are good.'

'I wouldn't change anything about living here.'

The two care records we looked at were comprehensive, up to date, person centred and individually tailored to meet people's needs.

We spoke with two people who told us they chose what they ate and shopped for the food themselves. They said they prepared and cooked the food with support, if required, from the staff.

The communal areas we observed looked clean and there were no unpleasant odours. We looked at the cleaning schedules, which detailed the standard of cleanliness required and the frequency of cleaning to be carried out by staff and people who used the service.

Staff confirmed there were enough staff on duty and that gaps in the rotas were covered by existing staff working extra hours or agency staff. We looked at the staff training matrix which demonstrated appropriate training, including safeguarding, was provided to staff.

During our inspection visit we reviewed how the quality of care was monitored. The area manager had the responsibility to ensure a range of quality audits and checks were undertaken each month.

We looked at two care records for people who used the service and found that they were up to date and provided good information about how people's care and support needs were met. Each person who used the service had their own keyworker. The staff we spoke with explained to us how they assisted people with their care and welfare needs. One member of staff said 'It's all about knowing the person, if I feel they need any changes to their care I raise it with the person concerned, my manager and we review it. We would not make any changes without the tenant agreeing to them.'

Staff spoken with said that training in safeguarding had been provided so that they knew important information. They were clear of the action to take if they suspected abuse or if an allegation was made. They could describe the different types of abuse so that they were fully aware of potential risks to people's safety.

We looked at training records and saw that staff had completed their mandatory training. The manager had a training matrix plan which monitored out of date training, ensured staff were booked onto training and training was up to date.

The care provider has systems in place to record and deal with comments and complaints. The manager informed us that this service had never received any complaints.