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Inspection Summary


Overall summary & rating

Outstanding

Updated 3 December 2019

About the service

Stoneleigh Home, is a care home providing personal care for up to 14 older people. At the time of our inspection ten people lived at the service.

People’s experience of using this service

Without exception, all feedback received about the support provided to people was extremely positive. People who lived at the service received extremely high-quality, personalised support from an exceptionally well-led service.

Staff were fully committed to providing a truly person-centred service. Staff were very proud to work for the service and said they received superb support from the registered manager. People said staff were undoubtedly caring and knew their needs very well. People were treated with the utmost respect by compassionate and kind staff.

People were fully integrated into the local community. They had access to an abundance of activities which enhanced their wellbeing and sense of purpose. Complaints procedures were in place, but everyone told us they couldn’t imagine ever needing to raise a complaint. The registered manager and staff resolved any low-level concerns instantly. People’s wishes at the end of life were explored in great detail. The staff team felt passionate about providing dignified end of life care and continuously looked to improve this provision of care and follow best practice.

Staff demonstrated effective skills in communication. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff had received training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines safely and on time and their health was well managed. Staff had positive links with health care professionals which promoted people’s wellbeing.

The registered manager provided strong leadership and constantly considered how they could enhance the service. There was excellent team work within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 3 December 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 3 December 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 3 December 2019

The service was exceptionally well-led.

Details are in our well-led findings below.