You are here

Haddington Vale Extra Care Scheme Good

Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Haddington Vale is an extra care scheme providing personal care to 36 people. People using the service lived in their own flats in purpose-built building.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received good care from kind and caring staff. One person said, “They are friendly, kind and caring. I can’t fault them.” Staff treated people with respect and encouraged them to be independent.

People and staff told us the service was safe. Staff understood how to keep people safe and knew how to report safeguarding and whistle blowing concerns if needed. People had a consistent and reliable staff team who responded quickly to requests for assistance. The provider had effective procedures to recruit new staff, manage medicines and investigate incidents and accidents.

People were now supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support and the training they needed. Staff supported people to have enough to eat and drink.

People’s needs had been assessed; staff used this information to develop personalised care plans. People knew how to complain if required and previous had been fully investigated.

People and staff confirmed management were approachable. People were involved in reviewing their care and support. People and staff could also share their views about the service. The provider had effective quality assurance systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 12 February 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.