You are here

Inspection Summary


Overall summary & rating

Good

Updated 23 May 2019

About the service: La Vie en Rose is a domiciliary care agency providing a range of care and support services to older people, people with disabilities, complex needs and health conditions living in Gloucestershire.

La Vie en Rose provides personal care to people living in their own houses and flats and was providing a service to 50 people at the time of our inspection.

People's experience of using this service:

• People’s independence was respected and promoted.

• People's support focused on them having opportunities to maintain existing relationships.

• People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs.

• Staff understood how to communicate with people effectively to ascertain and respect their wishes.

• People were empowered to decide how and when their care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

• People were supported to access other health services when needed.

• Care plans provided staff with information about people’s preferences and ways in which staff could support people emotionally and with the activities they enjoyed.

• Safe recruitment practices were followed to protect people from unsuitable staff.

• People were protected from abuse and harassment.

• People received appropriate support to take their medicines safely as and when required.

• The provider arranged training for staff that met the needs of people using the service. Staff competency was assessed which helped to ensure they were safe to work with people.

• The provider had ensured there was effective oversight and governance of the service. The service manager worked alongside staff to ensure that any issues were managed and priorities in relation to the quality of support were identified and acted upon promptly.

Rating at last inspection: We last inspected La Vie en Rose on 17 and 24 May 2017. At the last inspection the service was rated as Good (this report was published on 30 June 2017).

The overall rating for the service has remained Good.

Why we inspected: We inspected this service as part of our ongoing Adult Social Care inspection programme. This was a planned inspection based on the previous Good rating. Previous CQC ratings and the time since the last inspection were also taken into consideration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is at the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 23 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 23 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 23 May 2019

The service was well led

Details are in our Well Led findings below.