Bersim Care Ltd Office

Updated 7 May 2026

Date of inspection: 19 May to 12 June 2026. Bersim Care Ltd Office is a care agency providing personal care to adults of all ages living in their own homes, including those living with dementia and physical disabilities. At the time of the inspection, the provider was supporting 4 people. We completed this inspection of all quality statements across all key questions because the service had not been inspected since it was registered with Care Quality Commission (CQC) in March 2025.

We found records and systems of governance needed to improve. Although no harm had been sustained by anyone using the service, and people expressed satisfaction with the service, key documents such as care plans and medication administration records (MARs) did not always include enough person-centred information to guide staff in providing safe care and treatment to people. Not enough information was included in people’s records to evidence their capacity to consent to important decisions about their care and treatment had been assessed, or how consent would be given. Governance and oversight systems required strengthening, as the provider had not always identified issues or required action to drive improvements, including issues identified during this inspection. The leadership team were incredibly passionate about the service and the caring culture they had embedded.

The provider was in breach of 3 legal regulations relating to consent and people’s capacity, safe care and treatment, and governance and oversight of the service. We have asked the provider for an action plan in response to the concerns found at this inspection.
 

Updated 7 May 2026

We spoke with people and their relatives by telephone to gather feedback about the care provided. People’s feedback about their experience of using the service was overwhelmingly positive. They told us of a caring and personal service provided by consistent and familiar staff who went above and beyond, listened to people, and genuinely cared about them. A relative said “They [care staff] have gone above my expectations. [Person] thinks the world of them. I don’t worry so much now, because they’re so good. They’ve been a blessing in disguise.” Another relative told us “They have absolutely changed our lives, they really care. Bersim have rescued us.” A person using the service told us they had, “Used other services, which were nowhere near as good as Bersim. They also told us, “They are Exceptional.”

People said they felt safe and were comfortable raising concerns with staff and management and felt their views would be heard. One person said, “Yes [I can raise safety concerns]. I would even do it at 2am in the morning.” We saw surveys had been sent to people and their relatives to gather feedback on their experience of using the service.