The Care Quality Commission
  • Dentist
  • Dentist

Archived: Surrey Docks Dental Practice

Surrey Docks Health Centre, Downtown Road, London, SE16 6NP (020) 7252 1628

Provided and run by:
Dr. Haley Seresht

Important: This service is now registered at a different address - see new profile

All Inspections

During a check to make sure that the improvements required had been made

Following our inspection in March 2013, Surrey Docks Dental Practice informed us of the action they had taken to improve their complaints process so that people using the service knew how to make a complaint and, if they complained, there would be an appropriate response.

20 March 2013

During a routine inspection

We spoke with six people at our inspection who used the service who told us that they were confident in using the Practice, describing it as "a relaxed and friendly environment" and "good for families". People felt that they were shown respect and kept informed and involved in their treatments. One person said "I've been a patient here for three years and the staff are very good, they have looked after my dental needs very well". We asked people about the skills of the staff working at the Practice and were told by one person, "the dentist and the nurse seemed knowledgeable and gave me lots of information about my teeth".

We asked people to tell us about the cleanliness and their experience of the Practice and its hygiene. One person said "the room was very clean and tidy", while someone else said "yes, it's always very clean when I visit". We inspected the environment and found that the Practice was addressing cleanliness and that staff used hand hygiene and cleaning audits to reduce the risk of cross infection. We noticed that one surgery room did not have a lighted magnifier for examining equipment once washed, and we drew this to the attention of the senior dentist.

We asked to look at how the Practice managed complaints. The system was ineffective and there was a lack of up to date information on how to address incoming complaints. The process was not clear and information was not readily or easily available to people using the service.