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Archived: Evershining Care Services

Overall: Good read more about inspection ratings

119 Hallam Crescent East, Braunstone, Leicester, Leicestershire, LE3 1FG (0116) 262 2175

Provided and run by:
Evershining Care Services Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 7 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 March 2017. The inspection was announced. The inspection team consisted of one inspector. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning we reviewed the information in the PIR. We also reviewed the information we held about the service, which included notifications. Notifications are changes, events or incidents that the registered provider must inform CQC about.

We also reviewed the provider’s statement of purpose. A statement of purpose is a document which includes the services aims and objectives.

We contacted commissioners for health and social care, responsible for funding some of the people who used the service and asked them for their views about the service. We were told that they had no information of concern about the provision of personal care to people using the service.

During the inspection we spoke with two people who used the service and one representative of a person. We also spoke with the registered manager and two staff.

We looked in detail at the care and support provided to two people who used the service, including their care records. We also looked at audits on the running of the service, staff training, staff recruitment records and medicine administration records.

Overall inspection

Good

Updated 7 June 2017

Evershining Care Services provides personal care for adults living in their own homes. On the day of the inspection the registered manager informed us that there were a total of five people receiving care from the service.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People and a representative we spoke with told us they thought the service ensured that people received safe personal care. Staff had been trained in safeguarding (protecting people from abuse) and staff understood their responsibilities in this area.

Risk assessments were not comprehensively in place to protect people from risks to their health and welfare. Staff recruitment checks were, in the main, in place to protect people from receiving personal care from unsuitable staff.

Staff had received training to ensure they had skills and knowledge to meet people's needs. Staff understood their responsibilities under the Mental Capacity Act 2005 (MCA) to ensure people had effective choices about how they lived their lives.

People and a representative we spoke with all told us that staff were friendly, kind, positive and caring. They said they had been involved in making decisions about how and the type of what personal care was delivered to they needed to meet care needs.

Care plans were individual to the people using the service and were in place to ensure that their needs were met, though they did not include all relevant information such as people's past histories.

People and a representative told us they would tell staff or management if they had any concerns, and they were confident these would be properly followed up.

People and their relatives were satisfied with how the service was run. Staff felt they were supported in their work by the registered manager. Management carried out audits in order to check that the service was meeting people's needs and to try to ensure people were provided with a proper service, though more areas needed to be reviewed to ensure people were always provided with a comprehensive quality service.