The Care Quality Commission
  • Dentist
  • Dentist

Archived: Regency House Dental Clinic - St Albans

28 St. Peters Street, St. Albans, AL1 3NA (01727) 848080

Provided and run by:
Dr. Patricia Marsden

Important: The provider of this service changed. See new profile

All Inspections

31 January and 4 February 2014

During a routine inspection

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, "They're brilliant here, I've had seven implants and braces and I've never had any problems" and that, "they're very caring and professional".

Another patient told us that 'My dentist always talks about the different options available, if I need to be seen in an emergency, it's always immediate'

We found that the practice listened to patients and care and that the treatment provided was recorded.

Overall we found that the practice had good systems in place for ensuring cleanliness and hygiene was maintained, that staff were adequately supported.