Archived: Homecare UK

People told us they had freedom to make their own choices, one person we spoke to told us; 'I very much make my own decisions, they are always willing to change things if I ask them.'

People using the service told us that they were very happy with the care provided, one told us; 'I think they are wonderful, they have been from day one."

One member of staff told us; 'I have had plenty of training, we have just completed dementia and mental capacity training.'

During our inspection, we requested folders and documentation for examination. These were all produced quickly and contained the information that we had anticipated. This meant that the provider was keeping and storing records effectively.

The staff we spoke with said they enjoyed working for the service, it was managed well and they were supported by the managers. They told us they had received induction and training for their role and they 'shadowed' senior staff before they started looking after people.

We found that staff had undergone an effective recruitment process and appropriate checks had been undertaken before staff had begun delivering care.

The care records we looked at were based on the assessment of the needs of the people receiving the service. We found these to be comprehensive and well ordered. Daily records were also detailed, complete and showed care was being delivered in line with the individual's care plan.

We looked at the procedures for safeguarding vulnerable people and found there was a lack of appropriate vulnerable adults staff training. As a consequence their understanding of the need to assess and report possible abuse was not of an appropriate level.