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CRG Homecare - Rotherham Good

Inspection Summary


Overall summary & rating

Good

Updated 5 October 2019

About the service:

CRG Homecare - Rotherham is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection it was providing services to around 70 people.

People’s experience of using this service:

We found that people received a good service although some improvements were required in relation to governance. The provider ensured care was delivered in a safe way, and had systems in place to monitor the care provided. Most of the people with whom we spoke praised the staff.

People told us they felt the staff were caring and they told us they got on well with staff. They all described their relationship with staff as positive, and most told us they received care from a consistent staff team. They said with the exception of sickness and holidays the provider was usually able to ensure that people received care from a small, consistent staff team, and the provider’s records confirmed this . One person said: “They’re all very good, they know what they’re doing and I wouldn’t be without them.”

Staff received training which was relevant to their roles. Staff we spoke with told us the training was plentiful and supported them in their work. One staff member said: “The training is really good, I felt like I knew what I was doing after the induction, [the trainer] really went into things for us.”

People’s needs and risks to their safety were assessed, and detailed plans of care drawn up. People told us they felt safe when receiving care, and staff told us they understood what to do if they suspected people were experiencing abuse. A complaints procedure was in place, although for a period of time prior to the inspection complaints had not been investigated in line with the provider’s policy.”

People were supported in maintaining good health, and staff liaised with external healthcare providers where appropriate to ensure that care was provided in a way that met people’s needs.

Systems were in place to monitor the quality of care provided, however, the audit systems had not identified some shortfalls in service management prior to the inspection. People were predominantly positive about the care provider and management team and said they valued the service they received. One person said: “I don’t know where I’d be without them.”

More information is in the full report

Rating at last inspection:

The rating at the last inspection was Requires Improvement. The report was published in August 2018

Why we inspected:

This was a scheduled inspection based on the last rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 October 2019

The service was safe.

Details are in our safe findings, below.

Effective

Good

Updated 5 October 2019

The service was effective.

Details are in our effective findings, below.

Caring

Good

Updated 5 October 2019

The service was caring.

Details are in our caring findings, below.

Responsive

Good

Updated 5 October 2019

The service was responsive.

Details are in our responsive findings, below.

Well-led

Requires improvement

Updated 5 October 2019

The service was not always well led.

Details are in our well led findings, below.