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Inspection carried out on 11 April 2013

During a routine inspection

On the day of our visit we spoke to four members of staff and three people who use the service (patients).

We found that patients were given appropriate information regarding their care or treatment. One person told us, �I was given the time and the information to decide what treatment I wanted�I was told about how much it would cost.�

The provider had effective systems to regularly assess and monitor the quality of service that people received. We found that people were protected from the risk of infection because appropriate guidance had been followed and they were treated in a clean and hygienic environment. Surgical instruments were cleaned and stored correctly and emergency care could be given because staff had been trained and emergency equipment was available.

We found that there were effective recruitment and selection processes in place to ensure people were cared for by suitably trained staff. We saw complaint policies in place that were displayed clearly within the practice. The patients that we spoke to told us they had never needed to complain. One person said, "�If I had to (complain) then I know how to, and I�m happy I would be listened to.�