The Care Quality Commission
  • Dentist
  • Dentist

Chapel Street Dental and Implant Centre

16 Chapel Street, Wem, Shrewsbury, Shropshire, SY4 5ER (01939) 232864

Provided and run by:
Dental Monkey Wem LLP

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 20 October 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.

The practice is in Wem, Shropshire and provides private dental care and treatment for adults and children.

There was step-free access to the practice via a portable ramp and car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 3 dentists, 4 qualified dental nurses, 1 trainee dental nurse, 3 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.

 

20 November 2012

During a routine inspection

People we spoke with were pleased with the service. One person told us that their dentist was "Superb" and commented on how friendly and flexible the practice was. They said, 'They explain my treatment to me, so I understand it. It's almost a pleasure to visit them'.

People stated that they had been involved in making decisions about their treatment options. They said they were given clear information about their treatment and the costs involved. There were arrangements in place to deal with emergency situations.

People said the standard of cleanliness was excellent. The practice had appropriate arrangements in place to minimise risks of infection.

People told us the practice staff were welcoming and friendly. One person said, 'This is the best practice I have attended. I felt listened to and my anxieties about my treatment were sensitively dealt with'. Dental nurses told us they were well supported in their work. They said they had opportunities to further develop their skills and knowledge to become qualified as dental nurses.

People had access to a complaints procedure. People we spoke with were aware of the complaint process, but said they could leave comments in the waiting room. They said they would speak to the staff if they were unhappy with the service they had received. They told us they had not had any reason to complain about the service.