We spoke with seven people who use the practice and they told us they were extremely happy with the service provided. One person told us 'the team are professional and friendly'. Another person told us: 'I am treated as an individual and they respond quickly when there is a problem'. A new patient to the practice told us 'it has a good reputation locally. I am a nervous patient and he made me feel relaxed and comfortable'. Two other people told us their children had been coming since they were little and although now have their own families, still returned to this dentist. All seven people told us they felt they were given enough information about their treatment options and relevant fees as well as time to ask questions in order to make an informed decision.
The seven people we spoke with told us the staff were friendly and treated them with respect and their privacy was maintained. We saw two people with their children who appeared happy and relaxed in the practice. We observed a good example of how the dentist ensured that communication was age-appropriate. We were given examples by parents of how they encouraged children and young people with good dental habits and hygiene.
All seven people we spoke with felt confident and comfortable with the practice staff. Two people told us the practice is 'excellent'. Three people told us there was good availability and flexibility of appointments, while another person told us the time keeping was 'brilliant'.
All seven people we spoke with told us they were aware of the emergency number and had always had an appointment within 24 hours. We observed a telephone call to the receptionist, by someone in need of an urgent appointment. They were offered one within three hours.
The practice had disabled access and all facilities are on the same level inside the practice.
People were mainly protected from abuse, by staff who had some understanding of vulnerable adults despite no training. Staff had received training in safeguarding children and young people and recognising signs of abuse through oral examination.