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Inspection Summary

Overall summary & rating


Updated 15 June 2019

About the service:

Faulkner House provides domiciliary support services to people in their own homes. It provides a service to older people and younger adults some of whom have a physical disability, sensory impairment or dementia. At the time of our inspection there were eight people receiving a regulated activity of personal care.

People’s experience of using this service:

People were protected by staff who had knowledge of the signs and symptoms that could indicate a person was being harmed or abused. Staff understood how to raise safeguarding concerns both internal and external to the service. People told us that staff made them feel safe.

Staff worked with people, where appropriate their relatives, and healthcare professionals to manage and reduce the risks they faced in their day to day lives.

People were supported by a consistent group of staff who knew them well and had been trained to meet their needs. Training included mandatory courses and on-going support to ensure staff had the necessary skills to support people competently.

Staff understood the principles of the Mental Capacity Act 2005 (MCA) and demonstrated this when supporting people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s desired outcomes were identified and plans created to achieve them. People received person centred care which understood, respected and met their current and emerging care needs. Regular reviews were held with involvement from people, their legal representatives or people important to them, familiar staff and relevant health and social care professionals.

People were supported to access health care services, such as district nurses, in a timely way when required and to attend appointments in order to maintain their health and wellbeing. Care visit times were amended to accommodate this.

People’s and staff member’s views were sought in meetings, reviews and annual surveys. People fedback they felt listened to and spoke positively about the care they received. People told us they knew how to complain should they need to and were confident that action would be taken to resolve any identified issues. Staff told us they felt supported, that the team worked well together and that their learning needs were explored.

The management conducted audits to help ensure the quality and safety of care people received was maintained and improved. There was a positive, open and encouraging culture at the service.

Rating at the last inspection:

At our last inspection we rated the home Good (published 26/11/2016).

Why we inspected:

This inspection was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 15 June 2019

The service was safe

Details are in our Safe findings below.



Updated 15 June 2019

The service was effective

Details are in our Effective findings below.



Updated 15 June 2019

The service was caring

Details are in our Caring findings below.



Updated 15 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 15 June 2019

The service was well-led

Details are in our Well-Led findings below.