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Inspection carried out on 2 March 2020

During a routine inspection

We carried out this announced inspection on 2 March 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was remotely supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

A&S Dental Surgeons is in Bradford and provides private and NHS dental treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice and local transport links are nearby.

The dental team includes eight dentists (one of whom is a foundation dentist) 11 dental nurses, one dental hygienist and a practice manager. The practice has seven treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at A&S Dental Surgeons

is the principal dentist.

On the day of inspection, we collected 20 CQC comment cards filled in by patients.

During the inspection we spoke with two dentists, three dental nurses and the practice manager.

We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday – Thursday Friday 8:30am-5:15pm and Friday 8:30am-1:15pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had effective systems in place to help them manage risk to patients, with the exception of legionella and checks to the electrical safety systems.
  • Prescriptions were not effectively monitored and controlled in line with relevant guidance.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Take action to implement any recommendations in the practice's Legionella risk assessment, taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices, and having regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance.’ In particular, complete monthly water temperatures and take action when water temperatures are out of the recommended parameters to ensure a safe water supply.
  • Take action to ensure prescriptions are monitored and controlled in line with current guidance.
  • Improve the practice's systems for checking and monitoring electrical systems taking into account relevant guidance.

Inspection carried out on 11 July 2013

During a routine inspection

We found people were given appropriate information and were involved in making decisions about their treatment. People were protected from the risk of infection and were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was an effective complaints system available.

We spoke with three people who used the practice. They all said their treatment options and costs were explained so they could make informed decisions. People said they thought the surgery was clean and hygienic. People told us they found staff, friendly, respectful and polite. Everyone we spoke with told us they had never had to complain about the treatment or service they had received at the practice. However, they said if they had a concern they felt able to raise this with staff.