The Care Quality Commission
  • Dentist
  • Dentist

Family Care Dental Practice

54b Lozells Road, Lozells, Birmingham, West Midlands, B19 2TJ (0121) 554 3064

Provided and run by:
Dr. Fakhir Yassin

All Inspections

11 October 2023

During a routine inspection

We carried out this announced comprehensive inspection on 11 October 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available. A missing item was ordered immediately.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment mostly in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement. There were opportunities to improve the infection control audit.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Family Care Dental Practice is in Lozells and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 dentist, 2 dental nurses (including one trainee nurse), 1 practice manager and 1 receptionist. The practice has 1 treatment room.

During the inspection we spoke with 1 dentist, 2 dental nurses, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 9.30am to 5.30pm and Saturday from 10am to 5pm.

There were areas where the provider could make improvements. They should:

  • The provider should consider using the ‘Classification of Periodontal and Peri -Implant Diseases and Conditions’ when assessing periodontal conditions.

16 July 2014

During an inspection looking at part of the service

We undertook this follow up visit in response to concerns that we had identified during our previous inspection of the service in January 2014. Our visit was discussed and arranged with the provider in advance so that any disruption to people's care and treatment were minimised.

At our previous inspection we had identified that the systems in place for decontaminating used instruments and processes for the recruitment of new staff were not robust. We judged these as having a minor impact on the people who used the service and we asked the provider to take action. Following the inspection, the provider sent us an action plan which set out how they would address the issues raised.

At this inspection we spoke with two members of staff including the practice manager and a dental nurse. We found that the provider had made progress in addressing the systems in place to ensure people were protected from the risk of infection.

The provider had taken action to minimise the risk of unsuitable staff. Although, the recruitment policy was in need of review to ensure it provided robust guidance for staff to follow.

22 January 2014

During a routine inspection

This practice is located on the ground floor and was accessible to people who have restricted mobility. The premises consisted of a reception/waiting area and a treatment room. The toilet was not accessible for wheelchair users.

The dental team consisted of one dentist, practice manager, a dental nurse and receptionist. The dentist and the dental nurse were registered with the General Dental Council.

During this inspection we spoke with the dentist, practice manager, dental nurse and three people who used the service.

We found that people were informed of their treatment options and their consent for treatment was obtained. One person who used the service said, "I was in pain and the dentist discussed my treatment options.'

Dental records contained relevant information about people's medical history, planned treatment and follow up appointments. One person told us, 'Every time I visit the dentist they ask if there has been any change to my health.'

The decontamination procedures needed to be reviewed to ensure practices were more effective in reducing the risk of cross infection.

The staff recruitment practices were not entirely robust to ensure that staff were suitable to work at the practice.