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YourLife (Bentley Heath) Good

Inspection Summary


Overall summary & rating

Good

Updated 24 September 2019

About the service

Your Life (Bentley Heath) provides domiciliary care support for people living in their own flats on the outskirts of Solihull. It provides a service to older people, people living with dementia, people with physical disabilities and people with sensory impairments. At the time of our visit, the service was providing personal care to 14 people.

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.

People’s experience of using this service and what we found

A registered manager was in post and had been for around six weeks. They had worked at the service previously. They were currently being supported by the area manager, who was the registered manager at the time of our last visit.

People told us staff were exceptionally caring and went out of their way to ensure they were supported with the upmost dignity and respect. Staff were clearly passionate about their role and people receiving support felt they were given care that was ‘second to none’. Promoting independence was encouraged and people were supported to improve their daily life skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.

People using the service felt safe. Where risks to people’s health and wellbeing were identified, plans were in place to manage those risks while encouraging people to remain independent.

Staff understood their responsibilities around safeguarding people and knew how to report concerns. There were enough staff to keep people safe and respond to people’s changing needs.

People’s needs were met by staff who had relevant skills and ongoing training. People were supported to access appropriate healthcare services when necessary to maintain health and wellbeing.

People and their families were involved in planning and agreeing what care and support they needed. The service was responsive to the individual needs of people which considered reducing social isolation where possible.

People and staff felt the service was well led. The provided had governance systems in place to monitor quality and safety. The registered manager was exploring further ways to involve people and staff in running the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was rated as Good (published 28 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 September 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 24 September 2019

The service was effective

Details are in our effective findings below.

Caring

Outstanding

Updated 24 September 2019

The service was exceptionally caring

Details are in our caring findings below.

Responsive

Good

Updated 24 September 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 24 September 2019

The service was well-led

Details are in our well-led findings below.