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Northwood Hills Dental Practice


Inspection carried out on 14 March 2013

During a routine inspection

We spoke with four people using the service and six members of staff.

People said the different treatments available to them had been explained, along with the costs involved, so the information provided enabled them to make an informed choice. Treatment plan was completed and given to people and the number of appointments required to complete the course of treatment was explained. People said they could get appointments to suit them and where needed emergency appointments were available on the same day. People said they received text message reminders of their appointments. People said they were happy with the service they received at the practice.

Comments received from people during the inspection included “I can’t speak highly enough of them”, “100% and I wouldn’t go anywhere else” and “Very satisfied with the practice. I wouldn’t want to change”.

The practice was clean and tidy and people confirmed staff used protective clothing and equipment during their treatment. Staff were knowledgeable about their work and received training to keep their knowledge and skills up to date. People said the dentists kept them informed of the treatment they were receiving throughout their appointment. People said they would raise any concerns they might have and felt that these would be addressed appropriately by the practice.