13 February 2014
During a routine inspection
People told us they were asked their views specifically about the staff who supported them. One person said they were 'impressed' that if a new carer visited them, they soon received a questionnaire to complete asking for their views about the specific carer, their suitability, and performance levels.
We found people had care plans in place which had been created with them or their relatives and were up to date. Staff received relevant training before they assisted people with their medication. The provider ensured pre-employment checks were completed before new staff started work. People's views were sought and acted upon.