Archived: The Yorkshire Grey Dental Surgery

We found that there were details of safeguarding procedures available to staff and staff were aware of how to report any cases of suspected abuse of children or vulnerable adults.

The service had improved the arrangements to ensure new staff had appropriate checks made prior to employment. We examined records of criminal records checks on all staff.

We saw that regular checks were made on health and safety of premises and equipment. The service had a system to ensure the effective cleaning of rooms and clinical areas. People were asked for their views about their care and treatment.

We gathered evidence of people's experiences of the service by observing how they were treated during their visit and looked at records. We saw that people were seen promptly and spoken with in a polite and friendly manner. Peoples records were accurate and provided a clear audit trail of treatments planned and carried out. Systems were in place to reduce the risk and spread of infection.

We found that policies and procedures were not being reviewed and updated. Staff had not received training to ensure they knew what to do if they believed a child or vulnerable adult was at risk of abuse. Staff were not receiving appropriate training and support to carry out their designated roles. There were no systems in place to ensure the quality and safety of the service provided.